I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 2 - 4 days of processing and production time for your order to ship out.
HOW LONG IS THE SHIPPING TIME?
We always ship as fast as we can, depending on how many orders we get
- Express shipping: some products will reach you in 5 - 8 days only if you'r in the USA or UK, those products will have this written under the description. If a product is eligible for that you'll receive your product in 5 -8 days.
- Average transit times to the United States & Europe: 1 - 2 Weeks After Shipment.
- Average transit times to the rest of the world: 2 - 3 Weeks After Shipment.
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.
When you receive your tracking number, if you need help tracking your order you can go here.
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, Notify us immediately via email at Shop@premiomart.com. If the address is wrong, we can correct this as long as your order has not shipped yet.
MY ITEM ARRIVED DAMAGED
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.
If this happens to you, please Contact Us with:
- Your order number.
- A picture of the damaged product.
Once received, we'll be happy to send out another free of charge.
I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?
If we still haven't managed to answer your question please feel free to Contact Us At Shop@PremioMart.com and we will do our best to reply within 24 hours :)